Skip to:
- Submitting a DIGiclaim
- Signing a Death Claim form
- Attaching claim documents
- Review paid death claims
- Frequently asked questions
Submitting a DIGiclaim
Once logged in, select DIGiclaim from the left menu.
Click the Submit a Death Claim tab.
As the funeral home representative, type Your Name.
Begin typing the first name, last name, or contract number of the insured whose death you are reporting in the Search for Insured field.
Select the contract of the deceased from the drop-down box. The Name of Insured, Policy Number, and Social Security of Insured will auto-populate.
Enter the Date of Death.
Click Submit.
If you need to submit another claim, click Submit and add another.
After submitting, you'll see the new claim in the Waiting on Documents (Texas) or Waiting on Signatures (all other states) tab on the DIGiclaim dashboard.
If you're in Texas, you must complete a Reconciliation Sheet.
Proceed to sign the Death Claim form.
Signing a Death Claim form
Next to the policy, click the pencil icon under the Signature Form column.
Enter the Retail Cost of the Funeral on the Death Claim Signature Form.
Enter the Retail Cost of the Funeral, even if receiving the full death benefit.
Under the Amount Paid to Funeral Home drop-down, choose Retail Cost of the Funeral or Full Death Benefit Amount.
If you choose Retail Cost of the Funeral and the funeral cost is less than the full death benefit, you must indicate where the excess funds will be sent. You have two options:
- Check the Mail Excess to Funeral Home box.
- Complete the Beneficiary information to send excess to the beneficiary.
If you choose Full Death Benefit Amount and the funeral cost is greater than the full death benefit, you will be directed to the signature area of the form.
Choose from the Recipient of State Aid drop-down.
In the Signature field, type the funeral home representative's name.
Read the disclaimer and click Submit.
The claim will now appear in the Processing Claims queue on the DIGiclaim Dashboard.
You can view the signed Death Claim form by clicking the paper icon under the View/Attach Documents column.
Next, you'll need to attach claim documents.
Attaching claim documents
From the dashboard, click the paper icon under the View/Attach Documents column.
In the Upload Documents pop-up, click Choose or drag and drop the file.
Documents will automatically upload and show Pending Review until processed.
Review paid death claims
After a policy is paid, it moves to the Review Paid Death Claims tab.
You can sort by Funeral Home: All Claims or Claims Without Death Certificates.
Frequently asked questions
How do I view a policyholder's information?
Enter the policyholder’s name or contract number in the search bar. A list will appear for you to choose from. This will take you to the policyholder’s dashboard.
How do I view the quote form?
After submitting a death claim, you can find the claim information on your DIGiclaim Dashboard. Click View/Attach Documents. The form will be under Claim Documents.
How do I find the status of a claim?
On the dashboard, you will see all unpaid claims divided into queues that tell you the status of each claim. If you don't see the claim, check the Review Paid Death Claims tab.
What does the hourglass symbol mean under the Reconciliation Sheet?
This means that data has been entered and saved on the worksheet, but the reconciliation sheet has not yet been signed. If you requested that FDL prepare the reconciliation sheet, this indicates they are available to sign online.