You must be updated to at least DIGicon 25.1 to access TeamViewer and receive remote support. If you need assistance, contact the Help Center by clicking the Chat button in DIGicon or calling (800) 692-5125.
If it is your first time receiving remote support, you may need to install TeamViewer. See more below.
TeamViewer setup
In DIGicon, click the Chat button at the top.
Through this chat, a Help Center team member can send a request to access your device.
A Windows prompt will ask you, "Do you want to allow this app to make changes to your device?"
Click Yes.
Then, click the TeamViewer icon in your taskbar.
Click Accept on the Disclaimer window.
The next window may show a RED status at the bottom.
Wait for the status to turn GREEN and say Ready to connect. You'll know you are ready to proceed when the Session code and Your name are filled in.
Next, a Help Center team member will request access to your device.
Click Allow access.
Click Allow access again to confirm that the session will be recorded.
We're in! Our team can now take control and provide remote support.
Closing TeamViewer
When your support session is complete, you can close TeamViewer.
Click the TeamViewer icon on your taskbar, then click the X to close.
If you have any questions or concerns, please contact the Help Center at (800) 692-5125 or email help@funeraldirectorslife.com.