Password & Security in Online Access

Learn about password requirements, resetting your password, and unlocking your account.

Skip to:

• Password Requirements
• Reset Password
• Locked Account

Password Requirements

When creating an account or resetting your password, Online Access will only accept passwords that meet the following requirements:

• Contains at least 10 characters.
• Contains at least 1 number.

• Contains at least 1 lowercase letter and 1 uppercase letter.

• Contains at least 1 special character.

• NO spaces.

These requirements are also listed in Online Access.

If the password entered does not meet the requirements, a red error message will appear.

Reset Password

Log in to your account.

Select Settings in the top right corner.

Select Password from the left menu.

Enter your current password, followed by your new password (twice).

Click Submit.

Locked Account

After 6 failed login attempts, your account will be locked.

After your account has been unlocked, you will need to reset your password.

You should see the following message next time you attempt to log in.

Enter your Username and Email Address as shown above.

You will receive an email with instructions on resetting your password.

Need help? Don't hesitate to ask our Help Center!

(800) 692-5125 | help@funeraldirectorslife.com